This Move-In Guide is your practical, pre-arrival checklist for Mobilife stays. In a few minutes you’ll know exactly how to get access from your Partner, what to organise before you fly, the everyday house rules in Australian rentals, and the arrival-day steps—like swapping contact details and taking photos—that keep your first days smooth and your deposit protected.

Quick checklist (print or screenshot)

[__] Confirm Partner access instructions (keys, lockbox/smart-lock code, building entry)

[__] Exchange contact details (Partner mobile/email; backup contact)

[__] Internet plan ready (or temporary hotspot for days 1–3)

[__] Arrival timing & transport plan to the property

[__] Understand house rules (no smoking, pets, parties, deep-frying, noise)

[__] On arrival: take photos/videos of the property (condition & any issues)

[__] Know support hours and what’s an emergency vs maintenance

1) Timeline: what to do and when

2–4 weeks before move-in

• Confirm access: Ask the Partner how you’ll enter (meet-and-greet, lockbox, smart lock, concierge). Request step-by-step instructions and any building rules (e.g., move-in times, lift access).
• Exchange contacts: Swap mobile numbers, email, and a backup contact if one party is unreachable.
• Plan internet: Most listings do not include internet. In Australia, fixed home broadband typically requires a 12-month contract and setup, which doesn’t suit mid term stays. Plan to use mobile data instead:
  • Use your phone as a hotspot with an Australian SIM/data plan, or
  • Use a portable Wi-Fi (“pocket Wi-Fi”) device on a prepaid or month-to-month data plan. If you still want fixed internet, first confirm month-to-month availability, serviceability at the address, hardware needs, and expected lead times.
• Furnishing (if the property is unfurnished): Plan to buy or rent essentials (bed, fridge, table/chairs, small appliances). Mobilife Essentials is planned but not launched yet.
• Payments: Ensure your card can support ongoing weekly charges, and the deposit pre-authorisation (two weeks’ rent) held until after move-out.

3–7 days before move-in

• Reconfirm arrival window and handover procedure with the Partner.
• Receive final access details (password/lockbox location/concierge note).
• Save key info offline in case you don’t have data on arrival.

Arrival day

• Follow access steps exactly. If anything doesn’t work, call/message the Partner first.
• Property walkthrough: Take date-stamped photos/videos of each room and any defects.
• Utilities: Locate the switchboard, water stop valve, and meter locations if applicable.
• Report if any issues within the first 24–48 hours via Mobilife messages (and inform the Partner).

2) Access: how you’ll get in

Common methods and what to expect:

• Meet-and-greet: Partner meets you, hands over keys/fobs, quick orientation.
• Lockbox: You receive a code and precise location (entry photos help). Replace keys immediately after use unless told otherwise.
• Smart lock: You receive a temporary code or app access. Check battery backup steps.
• Building manager/concierge: Bring ID and booking reference; know service hours.

Ask for: clear directions, photos of the entry/lockbox, what to do if you arrive late, and who to call if codes don’t work.

3) Internet, utilities & essentials

• Internet:
  • Unless stated in the Listing, internet is not included and Users arrange their own.
  • Australian fixed broadband usually requires a 12-month contract and setup. Plan to use mobile data as your primary solution:
    • Use your phone as a hotspot with an Australian SIM/data, or
    • Use a portable Wi-Fi (“pocket Wi-Fi”) on a prepaid or month-to-month data plan.
  • If you still want a fixed/wired service: confirm a month-to-month option exists, check serviceability at the address, understand lead times, and whether you must supply a modem/router.
• Utilities:
  • Utilities are often included in Mobilife stays, but check your Listing.
  • Keep usage reasonable (e.g., heating/AC when at home, turn off when out).
• Furnishings & appliances (unfurnished bookings):
  • You’re responsible for bed, fridge, and other essentials.
  • Measure doorways and spaces before purchasing large items.
  • Delivery & installation: Be present for delivery; never block hallways/common areas.
  • Fridges: Transport upright; let stand before powering on (manufacturer guidance). Keep packaging until you’ve tested the item.
• Mobilife Essentials:
  • A convenient rental add-on for furniture/appliances is planned but not yet launched.

4) House rules & ordinary expectations in Australia

These are standard expectations. Your Listing/Partner rules apply first.

• No smoking anywhere inside and balconies.
• No parties or events; keep noise low, especially 10pm–8am.
• No pets unless the Listing/Partner explicitly allows them.
• No deep-frying or heavy oil cooking that can cause smoke or damage.
• Maximum occupants: Do not exceed the number of residents stated in the Listing; overnight guests count toward this limit and require prior Partner approval.
• Fixtures & walls: Don’t drill holes or alter fixtures without prior consent.
• Cleaning: Keep the property clean; return it in a similar condition at move-out.
• Parking & common areas: Follow strata/building rules; don’t store items in common spaces.

5) Communication & contact details

• Swap contacts early: Partner name, mobile, email, and any backup contact.
• Keep communication on Mobilife whenever possible so there’s a record.
• If delayed on arrival, inform the Partner as early as you can.
• Emergency numbers (save now):
  • Mobilife Support: +61 2 8551 2448 (Mon–Fri, 11:00–15:00 AEST)
  • Life-threatening emergency: 000 (police/fire/ambulance)

6) Arrival-day evidence: photos & reports

Within the first 24–48 hours:

1. Photograph/video each room, plus close-ups of any marks, dents, stains, mould, appliance issues.
2. Include timestamps (phone does this automatically).
3. Inventory: Note missing/broken items compared to the Listing.
4. Keep receipts and order confirmations for anything you purchase.

7) Maintenance, changes & extensions

• Urgent maintenance (e.g., burst pipe, major power failure): contact the Partner immediately; if risk to safety, call 000 first.
• Non-urgent maintenance: message the Partner via Mobilife with details.
• Change of dates or extension: request through Mobilife so charges and availability update correctly.
• Early termination: refer to Cancellation & Refund terms.

8) Move-out preview (for later)

• Cleaning: Clean and remove all rubbish/food.
• Keys/fobs: Return exactly as instructed (fees may apply for missing items).
• Final photos: Optional but helpful.
• Deposit release: Held funds are released after move-out, less any authorised charges.

Important notes & disclaimers

• This guide is general. Your Booking, Listing details, and Mobilife Terms of Service prevail if there is any conflict.
• Building/strata rules (if applicable) must be followed at all times.
• If unsure about anything, ask the Partner first via Mobilife messages.