• What types of properties can I list on Mobilife?
• Who are the typical users renting through Mobilife?
• How is rent paid and when do I receive it?
• How do I handle security deposits and potential damages?
• Is there a service fee for listing on Mobilife?
• Can I screen users before confirming a booking?
• Can I block out certain dates or change availability?
• What happens if a user cancels their booking?
• Do I need to provide utility bills or internet?
• How do I get started as a partner?
• Do properties need to be furnished?

• What types of properties can I list on Mobilife?

You can list apartments, townhouses, or houses suitable for mid-term stays (1–3 months). Properties should be in a clean and safe condition, ready for immediate move-in.

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• Who are the typical users renting through Mobilife?

Our users are often international students, professionals, digital nomads, or individuals who require flexible, mid-term accommodation in Australia.

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• How is rent paid and when do I receive it?

Users pay through our secure Stripe-based system. You will receive the first two week's rent shortly after move-in. Ongoing weekly payments are collected and automatically transferred to your account according to the payment schedule.

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• How do I handle security deposits and potential damages?

We pre-authorize a security deposit through Stripe but do not hold or transfer funds unless a damage claim is submitted and verified within 48 hours of move-out.

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• Is there a service fee for listing on Mobilife?

Mobilife does not charge partners a service fee on bookings. Instead, a service fee is charged to users, which enables the platform to operate. Partners receive the agreed rent amount from their bookings.

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• Can I screen users before confirming a booking?

Yes. You will be notified of booking requests and can review the user's profile before confirming. You are not obliged to accept every booking. Same as partners, all user identities are all verified internally before booking request.

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• Can I block out certain dates or change availability?

Absolutely. You can manage availability and pricing through when creating a listing for your property.

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• What happens if a user cancels their booking?

Our cancellation policy balances flexibility and commitment. As a partner, you are covered under our cancellation terms which specify partial or full payment depending on when the cancellation occurs.

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• Do I need to provide utility bills or internet?

Yes for utility bills and No for internet. Properties listed must include utilities (electricity, gas and water) to support users. These should be factored into your pricing. Users will prepare their own internet.

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• How do I get started as a partner?

Simply sign up, complete your partner profile with identity documents, and start listing your property. Please contact us in case of any support required.

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• Do properties need to be furnished?

It can be empty as any rental properties. Users can utilise Mobilife Essentials service for rentals of basic need if they wish, which is booked in a separate listing. However you could also furnish your properties and factor this into your pricing.

Please note: Mobilife Essentials service is preparing to launch at this stage.

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