Support

At Mobilife, we aim to support our partners every step of the way. Whether you have questions, need technical assistance, or face a dispute with a user, Mobilife team is here to help. This guide explains how you can get support, what to do in case of a dispute, and where to direct further enquiries.

1. Getting Support from Mobilife
2. What to Do in Case of Dispute
3. Further Enquiries

1. Getting Support from Mobilife

If you encounter any issues while using the Mobilife platform — such as listing setup, booking management, payout clarification, or system errors — we encourage you to contact our support team directly. The quickest way to reach us is via “Contact Us” form located in Help Centre.

Please include the following information for faster assistance:

• Your registered partner account email
• The property listing details
• A clear description of the issue or request
• Any relevant screenshots or documents

We aim to respond to all support queries within 1-2 business days.

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2. What to Do in Case of Dispute

Disputes with users are rare but can happen. These may relate to booking cancellations, property condition, damages, or conduct.

If a dispute arises:

1. Document everything – Take clear photos, keep communication records, and save any evidence related to the issue.
2. Attempt direct resolution – Often, a calm and respectful message through the platform messaging can resolve misunderstandings quickly.
3. Report the issue to Mobilife – If direct communication does not resolve the issue, please contact Mobilife Support with full details. We will review the case taking into account:
   • User and Partner guidelines
   • Terms of Service
   • Booking details
   • Evidence from both parties

Mobilife reserves the right to mediate and make a final decision based on our platform policies.

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3. Further Enquiries

For general questions about how to use the platform, you may refer to our Partner Help Centre for specific guidelines and FAQs.

If your enquiry relates to the following:

• Legal and tax matters: We recommend seeking independent advice but are happy to clarify within Mobilife platform roles and responsibilities.
• Feedback or suggestions: We welcome your input to help improve our platform. You can send feedback via our contact form.
• Any questions not covered in Help Centre: Please visit “Contact Us” page of Help Centre to fill and submit a contact form to address the questions or concerns with as many details as possible so we can assist you promptly.

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We appreciate your partnering with Mobilife and we are here to support you throughout your use of platform.