Cancellation & Refund
We understand that plans can change. This guide outlines the timelines, refund rules, and penalties that apply when a booking is cancelled or changed—by either the user or the partner. All cancellations and booking changes must be made by contacting Mobilife team.
1. User Cancellation / Early Termination
2. Change of Booking
3. Important Notes
1. User Cancellation / Early Termination
Before Move-in Date
(“Move-in” refers to the check-in date stated in the Booking confirmation.)
If You cancel a confirmed Booking before the Move-in Date, the following refund and cancellation fee structure applies:
- Cooling-off period:
- Up to 48 hours after the time of booking confirmation if it was made 15 or more days before Move-in: 100% refund of one week's rent. No additional cancellation fee.
- Up to 24 hours after the time of booking confirmation if it was made 2 to 14 days before Move-in: 100% refund of one week's rent. No additional cancellation fee.
- 29 or more days before Move-in: 100% refund of one week's rent. No additional cancellation fee.
- 22 to 28 days before Move-in: 60% refund of one week's rent. No additional cancellation fee.
- 15 to 21 days before Move-in: 20% refund of one week's rent. No additional cancellation fee.
- 8 to 14 days before Move-in: No refund of one week's rent. An additional cancellation fee equal to 20% of one week's rent applies.
- 7 days or fewer before Move-in: No refund of one week's rent. An additional cancellation fee equal to 60% of one week's rent applies.
After Move-in Date
If You terminate the stay early after the Move-in Date, the following fees apply:
- You must provide at least 28 days' notice of early termination to the Partner;
- An early termination fee equal to four (4) weeks’ rent is payable at the time of notice and will be applied against rent for the 28-day notice period. No additional rent is payable for that period.
- If fewer than 28 days remain in the stay at the time of notice, you will instead be charged for all remaining days and no termination fee applies.
No-show is treated as cancellation 7 days or fewer before move-in date.
These amounts are a reasonable pre-estimate of costs and losses likely to be incurred due to cancellation/early termination, including vacancy risk, re-marketing and administrative costs.
2. Change of Booking
Booking changes (e.g. extending or shortening the booking) are subject to mutual agreement between the user and the partner. To request a change, please message the partner via the platform and then contact Mobilife Support for assistance in updating the booking officially.
Extensions are subject to availability and additional rent for the extended period will be charged accordingly.
If the partner agrees to a shorter stay, the early termination policy may still apply unless otherwise waived.
3. Important Notes
All refunds are processed through Stripe and may take 5–10 business days depending on your financial institution. Mobilife will not release the preauthorisation hold on security deposit until the partner confirms there are no damage or unpaid rent claims.
Mobilife service fee is non-refundable unless the cancellation is initiated by the partner or Mobilife.
If you need help with a cancellation, refund or booking change, please contact Mobilife Support for assistance.