Support
At Mobilife, we are committed to ensuring your renting experience is smooth, transparent and supported from start to finish. Whether you have questions, encounter an issue or need further clarification, our support system is designed to assist you efficiently.
1. Getting Support from Mobilife
2. What to Do in Case of a Dispute
3. Further Enquiries
1. Getting Support from Mobilife
If you need help at any point during your rental journey—whether it is during the booking process, before your move-in, or after check-in—you can easily get our support through:
- Help Centre: Visit the Help Centre to search through relevant articles to see if there is an existing answer for your query and useful information you are looking for.
- Property Specific Issues: If you need help with property specific issues, please communicate with the property partner directly through the booking message thread. This keeps all related communication in one place and ensures a clear record of your concerns.
- Contact Us: For other enquiries and issues, please leave us a message using Contact Us. We aim to respond to all queries within 1 business day. Please address your questions or concerns with as many details as possible so we can assist you promptly.
2. What to Do in Case of a Dispute
In rare cases where issues arise between you and a property partner such as:
- The property condition not matching the listing
- Unexpected circumstances
- Disputes over cleanliness or maintenance
- Concerns during the stay
We encourage you to first attempt direct communication with property partner via the booking message thread to resolve the issue respectfully and promptly.
If resolution cannot be reached or if the issue requires platform involvement, you may escalate the matter to Mobilife support by:
- Contacting us through the Help Centre
- Providing all relevant evidence (photos, communication history, etc.)
- Describing clearly what outcome you are seeking
Mobilife will review the case objectively and may contact both parties for additional clarification. We aim to resolve disputes within 3–5 business days, depending on complexity.
3. Further Enquiries
If you have any additional questions not covered in this guide—such as how to update your profile or account settings or understand rental policies—you are welcome to visit Help Centre and FAQs designed for users just like you, or submit the contact form with your query. We are here to help.
We appreciate your trust in Mobilife and we are here to support you throughout your journey.