User Responsibilities
As a Mobilife user, you play a vital role in maintaining a respectful and smooth rental experience for both yourself and the property partners. Below are your key responsibilities before, during, and after your stay.
1. Key Responsibilities as a Users
2. Expectation in Move-In
3. Expectation During the Rent Period
4. Expectation in Move-Out
5. Damage Claim and Timeline
1. Key Responsibilities as a Users
When you book a property through Mobilife, you agree to:
- Provide accurate and truthful information in your profile and identity documents.
- Use the property for residential purposes only and not for commercial or illegal activities.
- Comply with any house rules set by the partner and outlined in the listing or during the booked period.
- Maintain respectful communication with the partner and Mobilife support.
Timely communication is essential, especially in cases of arrival delay, early departure, or issues during your stay.
2. Expectation in Move-In
On your scheduled move-in date:
- Ensure that your payment (including rent and security deposit) has been successfully processed via Stripe.
- Inspect the property upon arrival and report any pre-existing issues or damages within 24 hours via the Mobilife platform. This protects you from being held responsible for existing issues.
- In case of check-in time agreed as of booking, please respect it and coordinate with the partner in advance if changes are needed.
3. Expectation During the Rent Period
Throughout your stay:
- Keep the property in clean and reasonable condition.
- Prevent avoidable damage and notify the partner promptly if something breaks or stops working.
- Consumable items are expected to be purchased and replaced by yourself.
- Avoid causing noise disturbances or violating building rules.
- Never exceed maximum occupancy (maximum number of people) set by the property partner.
Rent will be charged weekly via your registered payment method. Make sure your card has sufficient funds or credit limit to avoid disruption throughout your stay.
4. Expectation in Move-Out
As your booking ends:
- Vacate the property by the agreed move-out date (or check-out time if agreed) and leave it in a similar condition as when you arrived.
- Remove all personal belongings and dispose of any rubbish.
- Return all keys, access cards, or remotes as instructed by the property partner.
If the property requires additional professional cleaning due to misuse or excessive dirt, you may be charged an additional fee deducted from your security deposit.
5. Damage Claim and Timeline
If a property partner believes there is damage beyond normal wear and tear:
- They will report the issue via Mobilife within 48 hours of your move-out.
- You will be notified and have the opportunity to respond before any amount is charged.
- The security deposit, held as a preauthorised hold, may be partially or fully claimed to cover the cost of repair or replacement.
Mobilife reviews damage claims fairly and may request evidence such as photos, receipts, or communication history before making a final decision. If there is a dispute, we will assist in mediation in line with our Terms of Service.
By following these guidelines, you help ensure a respectful and trustworthy community. For any questions or issues during your stay, you can always contact Mobilife support.